Our policy is as simple as it gets. Since we are striving to support Ellicott City the best we can, we do our best to deliver quickly to Ellicott City and the surrounding areas. Since we rely on CrazyQ.com to get things done for that we share that shipping policy - we deliver free within 25 miles, we ship for free to the rest of Maryland, and for everywhere else it is a shared shipping up to $100 and then it is free anywhere else in the US.
Returns are similarly a common sense policy. If you get something and it isn't as you expected, let us know and we will do our best to make the best of any situation. If that ends up meaning you want to return the item to get a full refund, we will issue that immediately upon receiving the item in original condition. Our goal is to implement that as a last resort if all other attempts to make you happiest have failed!